Frequently Asked Questions
Everything you need to know about our body jewellery, shipping, and care.
What materials are your body jewellery made from?
We prioritize safety and quality, using only premium materials such as G23 Implant Grade Titanium, 316L Surgical Steel, and 14k Gold. All materials are hypoallergenic and nickel-compliant to ensure they are safe for sensitive skin and healing piercings.
How do I know what size to order?
Sizing varies by piercing type. We provide a detailed 'Size Guide' on each product page covering gauge (thickness) and diameter or length. If you are unsure, we recommend consulting a professional piercer or measuring your existing jewellery before purchasing.
Can I return jewellery if it doesn't fit?
For hygiene and safety reasons, we cannot accept returns or exchanges on any body jewellery once the tamper-evident seal has been broken or the packaging has been opened. Please ensure you have the correct size before unsealing your items.
How long does shipping take?
Standard UK shipping typically takes 2-4 business days, while international orders can take 7-14 business days depending on the destination. All orders are processed within 24 hours of placement.
How should I clean and care for my jewellery?
To maintain the shine and longevity of your pieces, we recommend cleaning them with mild antibacterial soap and warm water. Avoid harsh chemicals, alcohol, or chlorine, especially for gold-plated or anodized items.
Are your items suitable for initial piercings?
Yes, our Implant Grade Titanium range is specifically designed to be biocompatible and is highly recommended for both initial piercings and long-term wear to prevent irritation and promote healing.